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Information for Families

Attendance

Regular attendance at school is important to your child’s success, and there is a clear connection between going to school regularly and doing well in the classroom. Making sure students attend and engage in learning is a shared responsibility. As a parent, you are responsible for making sure your child attends school every day.

If your child will be absent for any reason, you must let us know as soon as possible. You must confirm your child’s absence and provide a reason for the absence.

We acknowledge that there are genuine reasons students may occasionally be absent. However, without regular attendance, your child will struggle to make progress. If your child is absent regularly or for extended periods, we will reach out to you to discuss the situation. We are committed to supporting your child in attending school.

 

Extended absences for holidays or other reasons must be notified in writing. We are unable to approve absences due to travel or holidays, as legislation states that every child enrolled at a registered New Zealand school must attend each day the school is open. We have to follow the Ministry of Education guidelines, and your child's attendance records and reports will show their absence due to travel or holidays, as explained, but will be considered unjustified. Please note that any absence of 20+ days will impact a learner's enrolment at school.

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Reporting Absences

If your child will be absent for any reason, you must let us know as soon as possible. You must provide a reason for the absence.

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In the event of illness or lateness, please report the absence before 9.00 am. If your child is unwell, you must report their absence each day they are away.

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If your child is unwell or will be late to school​​ , the easiest way to let us know is either:

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  • HERO via the 'Report an Absence' button

  • Phone 09 553 6810 and leave a message on the absence line.

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In cases of illness​

​You may be requested to provide a medical certificate if your child is unwell for more than three days.

If you are unsure if your child is well enough to go to school, guidance for parents and caregivers

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Extended absences for holidays or other reasons ​

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We must follow the Ministry of Education guidelines; we are unable to approve absences due to travel or holidays, as legislation states that every child enrolled at a registered New Zealand school must attend each day the school is open.

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Bereavement and/or exceptional family circumstances

We understand that events like these are difficult and take time. Please inform us about these situations. Based on the information you provide, we will advise you on how the absence will be recorded.​​

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